Warranty
Last Updated: October 30, 2026
Thank you for choosing My Solar Oven! Please review the following warranty terms so you know what is covered and how to file a claim.
Limited Lifetime Warranty
Old North Supply Company LLC, dba My Solar Oven ("My Solar Oven," "we," "us") warrants that your My Solar Oven will be free from defects in materials and workmanship under normal household use, for as long as the original purchaser owns it, subject to the terms below.
Who and What Is Covered
- Original purchaser only. This warranty covers only the person who originally purchased the oven, and only with proof of purchase. It is not transferable. If you sell or give away your oven, the warranty ends.
- Purchased new from us or an authorized seller. The oven must have been purchased new from MySolarOven.com or directly from My Solar Oven (for example, at an event where we sell in person). Ovens bought used, secondhand, at auction, or from an unauthorized seller are not covered.
- My Solar Oven products only. This warranty applies only to ovens sold under the My Solar Oven brand. Solar ovens of any other brand are not covered, even if they look similar.
- Wear components: 1 year. The door gasket and seals, the thermometer, and the ground stakes are covered for 1 year from the date of delivery. All other components are covered under the limited lifetime warranty.
Glass
The oven's tempered glass door is covered only if our review shows the glass failed because of a defect in the glass or the way it was installed. Glass breakage caused by impact, dropping, tipping over, wind, hail or falling objects, thermal shock (for example, cold water or liquid on hot glass), pressure on the closed door, or any other outside cause is not covered.
Broken glass found when the oven is first opened is shipping damage, not a warranty claim. It must be reported within 7 days of delivery under our Return & Refund Policy.
What We Will Do
If we approve your claim, we will, at our option, do one of the following:
- send a replacement for the defective part only, which may be new or refurbished;
- repair the oven or the defective part;
- replace the oven with the same or a comparable model, which may be new or refurbished; or
- if a repair or replacement is not reasonably available, refund all or part of the price you paid for the oven.
We decide which remedy applies. When only one part is defective, we may send just that part rather than a whole oven. Parts that can be replaced by the owner, such as the glass door, reflector panels, rack, ground stakes, rear stand, or thermometer, are sent with installation instructions for you to install. If a part is not available, we will choose another remedy from the list above. We pay to ship any approved repaired or replacement part or oven to you within the 48 contiguous United States. Any part or oven we replace becomes our property, and we may ask you to send it back. A repaired or replacement part or oven is covered only for the rest of the original warranty period; it does not start a new warranty.
How to File a Warranty Claim
Email mysolarovenco@gmail.com within 30 days of discovering the problem. No registration is required. Please include:
- Proof of purchase: your order number, or a receipt showing you bought the oven new from us or an authorized seller.
- A description of the problem: what happened, when you first noticed it, and how the oven was being used or stored at the time.
- Photos: the whole oven, the defective part, and a close-up of the problem. Please send full-size original files. Phone email apps often shrink photos, so choose "Actual Size" when attaching, or share a Google Drive or iCloud link.
- A video: one continuous, unedited video that shows the whole oven and then the problem up close.
Please do not edit, crop, or filter photos or video. Keep the oven and any defective or broken parts until your claim is complete. Do not throw anything away or attempt a repair while your claim is open.
We may ask for more information before deciding your claim, including additional photos or video, or for you to ship the oven or part to us for inspection. If we ask for the item back, we will tell you how and where to ship it, and you are responsible for the cost of shipping it to us unless we provide a label. Please do not ship anything to us without our instructions.
When a Claim May Be Denied
We may deny a warranty claim if:
- you cannot provide proof of purchase, or you are not the original purchaser;
- the claim is made more than 30 days after the problem was discovered;
- the requested photos, video, information, or item are not provided;
- photos or video have been edited, or the evidence does not match the problem described;
- the product is not the oven listed on your order, or is not a My Solar Oven product;
- the oven or part was thrown away, repaired, or altered before we reviewed the claim; or
- the problem is caused by anything listed under "What the Warranty Does Not Cover."
What the Warranty Does Not Cover
- Damage from misuse, neglect, accidents, dropping, impact, or tipping over
- Damage from wind, storms, hail, falling objects, or other weather, including an oven that is not secured or staked down
- Thermal shock to the glass, such as from cold water or liquid on hot glass
- Damage from failure to follow the Owner's Manual or the care and usage instructions provided with the product
- Indoor use, use as a heat source for anything other than cooking food, or any use other than outdoor solar cooking
- Unauthorized modifications, or repairs by anyone other than My Solar Oven or someone we authorize
- Commercial, rental, or institutional use
- Normal wear and tear, and cosmetic changes such as discoloration of interior surfaces or scratching of reflector panels
- Lost or stolen parts
- Cookware, accessories, and items not sold by My Solar Oven
- Damage that happens while you are shipping the product, including shipping it to us
- Shipping damage or missing items not reported within 7 days of delivery
Shipping Damage and Problems at Delivery
If your oven arrives damaged or with a manufacturing defect, contact us within 7 days of delivery and follow the steps under Damaged or Defective Products in our Return & Refund Policy. These claims are handled separately from standard returns and are not subject to the restocking fee. After 7 days, damage or problems present at delivery are not covered, and any defect claim is handled only under this warranty, which provides repair or replacement at our option, not a return.
Limits of This Warranty
This warranty is the only express warranty we give for My Solar Oven products. No employee, seller, or other person may add to or change it. The remedies described above are your sole and exclusive remedies under this warranty.
Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of this written warranty and cover only the original purchaser. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
My Solar Oven is not responsible for incidental or consequential damages, including spoiled food, property damage, loss of use, or travel or shipping costs other than those described above. Our total responsibility under this warranty will not exceed the price you paid for the oven. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Warrantor
Old North Supply Company LLC, dba My Solar Oven
1031 Matthews Mint Hill Rd, Suite A, Matthews, NC 28105
Email: mysolarovenco@gmail.com
Website: MySolarOven.com
Please email us before shipping anything to this address. Items sent without our instructions may be refused.
My Solar Oven is made in the USA and sold by a veteran-owned, family-run small business. When you make a claim, you are talking to the family that stands behind every oven we sell.